FAQs

All orders are delivered on date selected. Orders to businesses are delivered by 5pm and residential deliveries are delivered by 6pm.

Please note that delivery windows are wider on big occasions such as Valentine’s Day, Christmas etc.. Workplaces should be delivered by 5pm and residential addresses delivered by 6pm. Note these times may be extended due to the volume sent on these occasions. Our drivers will do their best to deliver within these time frames but there may be situations beyond our control.

We currently deliver within Sydney and Wollongong. Please contact us if you are unsure about delivery.

If the recipient isn’t at home, a few things will happen:

The courier will leave the goods at the front or back door if the recipient isn't home and if there is a safe place to do so.

If the driver is unable to leave the package, the box will be sent back to us and a re-delivery can occur for an additional fee.

If we are unable to deliver to the address, the order is returned to base. We can redeliver the order at a charge of 50% of the original order cost plus the additional delivery charge.

If you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake. 
 
If we are unable to deliver to the address, the order is returned to base. We can redeliver the order at a charge of 50% of the original order cost plus the additional delivery charge.

If we are unable to re-deliver on the same day then you will need to purchase a new box and delivery.

50% of the original order cost plus the additional delivery charge.

Yes we do deliver to apartments and units. Please clearly note the unit number when placing the order. Please ensure that the recipient is home to accept the delivery. If the building is secured, and the driver cannot get in, then the box will be returned to us and there will be a redelivery fee plus 50% cost of the box charged.

We cannot deliver to PO Boxes or parcel lockers.

Unfortunately we do not deliver to police stations/centres, domestic and international airport terminal, and government bases (eg. military/navy defense bases) due their strict regulations for accepting deliveries.

We deliver on Saturday's (Sydney only).

YES. We use nuts in almost everything we do. We cannot guarantee that a product will not come in contact with nuts. Please contact us to discuss any food allergies or intolerances before making an order

Our cut off is 12 midnight Sydney EST time the day prior to delivery for Sydney.

Orders placed after this cut off date, will be delivered the next available business day.

Please email us asap to make any changes: hello@icecreamgifts.com.au

Note- We need at least 24 hours notice for any changes.

Credit card, Paypal, Afterpay and Zippay

Orders can be cancelled prior to 48 hours prior to the scheduled delivery date. Orders that are already prepared, dispatched or in transit cannot be cancelled or refunded.

Cancellation of order incurs a $50.00 administrative fee regardless of product value. Money will be refunded less this fee.

If cancellation notice is received at less than 48 hour notice - cancellation is void.

A cancellation notice must be placed in email to hello@icecreamgifts.com.au

Due to the volume of orders being shipped, unfortunately this is not an option.

Sure can. You will receive tracking details via email and/or sms.

Please check your junk folder as the email may go there.

Delivery is $9.99.

Your package will contain dry ice. It’s the best way to ensure your ice cream stays frozen and arrives at the highest quality. If there is any dry ice left when you open your cooler, remember it is extremely cold so please handle with gloves or other protective gear. It can cause a burn on your skin if you touch it directly. Please keep out of reach from children or pets. You can leave the dry ice alone in the box. It will eventually dissipate in the box.